Access Bank Responds to Alleged Privacy Violation by Former Agent

Access Bank Plc has responded to the reports making the rounds on social media concerning a former contact agent, who was alleged to have violated the privacy of some women in the organisation. 

In a statement the management made available to the National Association of Online Security News Publishers (NAOSNP), the bank said the matter has been handed over to the appropriate authorities for investigation while cautioning the general public to rely on updates communicated through their channels only.

The statement reads in full:

Our attention has been drawn to reports circulating on social media regarding an alleged offence involving a former Contact Centre Agent.

The matter has been handed over to the appropriate authorities, who are conducting an investigation.

We are fully cooperating with them in this process.

At Access Bank, we uphold a zero-tolerance policy towards harassment and any form of privacy violation.

We are also actively engaging with the affected employees to provide all necessary support.

The safety, dignity, and well-being of our employees and customers remain our highest priority.

We appreciate the concern and support of the public and our stakeholders.

For accurate information, we encourage everyone to rely only on updates communicated through our official channels.

MANAGEMENT